Open an account
Access after account creation
- Deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet)
- Account verification handled through email confirmation and identity document submission
- Support available by email and live chat during operational hours with response target within one business day
- Withdrawal requests processed once account verification is complete; settlement timing depends on your selected withdrawal method
What happens after you create your account
Your account becomes active immediately upon username and password confirmation. Email verification occurs within minutes. To access deposits and withdrawals, you must complete identity verification by uploading a government-issued identity document (Indonesian ID card, passport, or equivalent) and a proof of address document such as a recent utility bill or bank statement. This verification typically concludes within 24 hours. Some account tiers may request additional documentation depending on deposit amounts or withdrawal frequency.
koihoki88 maintains deposit and withdrawal services through a range of local payment partners. DANA, OVO, and GoPay process transfers within one to three minutes during operating hours. Bank transfer routes (BCA, Mandiri, BRI, BNI) may require one to two business days for settlement. ShopeePay and LinkAja similarly clear within one to three minutes. QRIS transfers settle in one to two minutes. Withdrawal limits and processing times vary by account tier and payment method; your account dashboard shows your current limits after verification.
Customer support can be reached through your account settings. Response time for email inquiries is typically within one business day. Live chat availability is posted in the support section. Most account recovery requests (password reset, two-factor authentication updates, account access issues) are resolved within two business hours. For deposit or withdrawal questions, support staff can reference your transaction history and provide settlement expectations for your specific payment method.
Your personal data (name, email, identity documents) is encrypted and retained separately from your activity data (deposits, withdrawals, games played). Account data is kept for the duration of your account activity plus a retention period defined in our privacy policy. Logout is available from any page, and session timeout occurs after a period of inactivity. You may request a manual account pause through support without account closure.